We install innovations where they matter most. In the minds of our customers and partners.

As a driver of innovation, Viega is one of the most important technology leaders in the installation industry. We develop intelligent systems and integrated digital solutions. Quality is incorporated into everything we do. We believe that this is about much more than supplying pipelines. We turn spaces into living rooms: More comfortable. More intelligent. More secure. More sustainable.

Support us as:

Customer Service Representative

Job-ID: 9682; Location(s): Broomfield, CO 

 

JOB DESCRIPTION SUMMARY

This role is responsible for providing excellent customer service through fast and accurate processing of orders, phone calls, and emails. This individual will communicate and coordinate with other departments to resolve inquiries and disputes while also answering general inquiries regarding pricing, products, shipment dates, etc. The individual is to ensure all pricing and customer information is accurate while providing a high level of customer satisfaction.

 

JOB DESCRIPTION DETAILS

Pricing and Availability

· Responsible for creating product quotes in SAP

· Provide material stock information per incoming calls or email requests

· Research part numbers by utilizing technical documentation, catalog, or searching in SAP

· Answers incoming calls regarding pricing and availability or tracking shipments

· Provide detailed order information

 

Field Sales Support

· Provide support of Field Sales including returning customer phone calls, account and special pricing information and product availability obtained through SAP, pulls requested data and literature and forwards to appropriate individual.

· Provide sales and customer information as requested.

 

Order Entry

· Responsible for entering and processing customer orders accurately and efficiently into SAP

· Responsible for verifying orders for accuracy

· Communicating with customer regarding orders and shipping methods

· Managing backlog of orders

· Rerouting orders as necessary

· Providing order follow up and communications

· Maintaining accurate records

 

Customer Service

· Answers general inquiries regarding pricing, products, scheduling, etc.

· Provides order follow up communications with customer, sales and support regarding questions or discrepancies, including but not limited to invalid purchase order numbers, back orders, shipping methods, part numbers, pricing issues, estimated delivery dates, etc.

· Facilitates ongoing communication/collaboration between all departments to achieve order quality and improvement.

· Proactively identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions

 

Other

· Attends meetings as required and/or assigned.

· Attends meetings regarding new products and procedures in order to gain knowledge to better serve internal and external customers.

· Performs other duties as required and/or assigned

Special Job Dimensions

· Will be required to travel up to 5% of the time.

 

REQUIRED QUALIFICATIONS

Knowledge, Skills and Abilities

· Knowledge of computer programs including Microsoft Word, Excel, Outlook

. SAP and CRM strongly preferred

· Professional phone/follow-up skills

· Excellent customer service skills

· Strong interpersonal, written, and oral communication skills

· Ability to multi-task

· Excellent organizational and prioritization skills

· Ability to enter orders accurately with minimal errors

· Ability to handle difficult situations and determine appropriate resolution

· Ability to obtain and maintain product knowledge

· Ability to pay close attention to details

· Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.

· Ability to adhere to the highest standards of quality while continually performing at the highest possible level.

 

Education, Certification/License & Work Experience

· High School Diploma or equivalent

AND

· 3-5 years of related customer service/support experience

· Associate’s Degree, preferred

Equivalent combinations of education and experience may be considered.

 

Your contact person:

Lauren Stauffer 

The future needs people like you to shape it.

Apply to Viega now.


Nearest Major Market: Denver