Service Center Representative

Job-ID: 16612; Location(s): Broomfield, CO 

The Service Center Representative ensures excellent customer service by promptly processing orders and coordinating with other departments to resolve inquiries and discrepancies. This position handles general inquiries about pricing, products, and scheduling, while also maintaining accurate customer and pricing data, and managing EDI/VMI for established customers. Fosters customer loyalty and satisfaction by providing effective, proactive, customer-oriented service. 

Responsibilities 

• Analyzes incoming complex customer orders including high-value customer and key account orders utilizing various technical platforms including email and/or enterprise resource planning platforms. 
• Provides order follow up communications with customer, sales and support regarding questions or discrepancies, including but not limited to invalid purchase order numbers, back orders, shipping methods, part numbers, pricing issues, bag quantity issues, estimated delivery dates, etc. 
• Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements and data management procedures.  Collaborates with internal partners and customers to solve order issues, escalate complex issues and ensures resolution of issues.   
• Monitors workflow queues to ensure timely processing and pending items.  Responsible for the accuracy and verification of customer requirements to submitted source documents. 
• Proactively identifies and recommends process enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions. 
• Communicates with internal partners and customers regarding the status of product types, including but not limited to backordered parts, ensuring orders are processed in accordance with customer requirements and product availability.   Determines the best shipping method as needed. 
• Attend meetings as required and/or assigned. 
• Attends meetings regarding new products and procedures i 
• Adheres to ISO9001 compliance standards. 
• Performs other duties as required and/or assigned. 
• Travel may be required up to 5% of the time 

Knowledge, Skills and Abilities 

• Knowledge of computer programs including Microsoft Word, Excel, Outlook, ERP and CRM tools
• Critical thinking and problem-solving skills are required 
• Excellent customer service skills including but not limited to professional phone/email protocols 
• Strong interpersonal, written, and oral communication skills 
• Ability to prioritize tasks, including follow-up and follow-through on customer requests 
• Excellent organizational and prioritization skills 
• Detailed-oriented with the ability to take self-initiative to maintain and learn product knowledge 
• Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude towards others; consistently goes above and beyond to help team members while ensuring a positive customer experience   
• Ability to provide continuous improvement ideas, identifying quality improvements and optimization of processes, tools and work instructions.  
• Ability to work in a team environment, ability to collaborate with others; interpersonal skills. 

Education, Certification/License & Work Experience 

• High School Diploma or equivalent required 
• Some college education preferred 
• 3-5 years of related customer service/support experience 

Total Rewards Package:

Compensation

• Base: $22 to $28 an hour, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
• Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.

Benefits

• Medical, Dental, Vision
• Wellness Program
• Health Savings Account (HSA) with a company contribution
• Voluntary Benefits (Life, AD&D, Disability)
• 401(k) retirement plan with a 7.5% company contribution
• Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days

Application Window

• Posting date: 10/13/2025
• The application deadline for this job is: 11/13/2025

Your contact person:

Brad Kerwin