Sales & Experience Manager - Long Island City, NY

Job-ID: 12133; Location(s): Field 

JOB DESCRIPTION SUMMARY

Responsible for managing day-to-day operations of the Experience Center. Collaborate with the local metro sales team and Regional Sales Director to develop strategic plans to target local accounts for conversions and share of wallet growth. Responsible for planning of Experience Center resources to facilitate daily sales interactions and routine local events with business partners. Responsible for evaluating results of VEC activities and further developing and improving interactions as required. Develops relationships with local business partners and trade organizations to drive Viega growth in metro area to support achievement of conversions and sales targets.

JOB DESCRIPTION DETAILS

•    Daily Experience Center operations
•    Establish Customer Experience goals for the pre/during/post engagement with customers and lead the teams to meet or exceed said goals
•    Coordinates VEC activities with local Sales team aligned with market sales strategy
•    Develop criteria for and evaluate Experience Center activities to adjust/improve based on local market needs
•    Track Experience Center KPIs and other performance metrics
•    Manage, recruit, train, motivate, coach, develop and retain a high-performance team.
•    Meets regularly with team to review goals and strategies; manages overall performance and provides direction and objective coaching as needed.
•    Working with local sales team, define policies, procedures, and business technologies to deliver an industry leading customer experience
•    Customer engagement activities supporting field sales; audiences to include contractors, salespeople, engineers, facility owners, etc. as targeted
•    Serve as SME @ Experience Center for facility and all Viega products and solutions
•    Responsible for customer engagement activities in Viega Experience Center (VEC)
•    Attends meetings as required and/or assigned
•    Performs other duties as required and/or assigned
•    Will be required to travel up to 15% of the time
 

REQUIRED QUALIFICATIONS

Knowledge, Skills and Abilities
•    Ability to train, lead and motivate a high functioning team
•    High level of energy and enthusiasm
•    Knowledge of MS Office including Microsoft Word, Excel, Outlook, PowerPoint.
•    Excellent verbal and written communication skills
•    Excellent interpersonal and listening skills
•    Strong planning and organizational skills
•    Strong presentation/public speaking skills
•    Strong analytical and problem-solving skills
•    Excellent troubleshooting and decision-making skills
•    Passionate about customer service
•    Ability to work independently and in a team environment
 

Education, Certification/License & Work Experience

•    Business degree or Related Professional licensure 
•    5+ years related experience
OR
•    10+ years related experience
Equivalent combinations of education and experience may be considered.

Your contact person:

Sandra Brady