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Shape the future with us. And also your own.

As a driver of innovation, Viega is one of the most important technology leaders in the installation industry. We develop intelligent systems and integrated digital solutions. Quality is incorporated into everything we do. We believe that this is about much more than supplying pipelines. We turn spaces into living rooms: More comfortable. More intelligent. More secure. More sustainable.

Support us as:

Support Engineer, Information Technology

Job-ID 5285 - McPherson, KS 

JOB DESCRIPTION SUMMARY

Responsible for providing support for Information Technology related items by answering questions or resolving problems in person, via telephone or from a remote location. Assists teammates via escalated issues, tickets, guides and teaching them proper procedures. Provides training & technical assistance to end users as needed. Monitors and upgrades existing systems. Determines user specifications for hardware and software. Assists Network and System Administrators with implementation of special projects.

 

 

JOB DESCRIPTION DETAILS

 

End User Tech Support

 

 

 

  • Have good analytical skills so that matters can be resolved quickly.
  • Responds to telephone calls, emails and personnel requests for technical support; identifies, researches, and resolves technical problems; ensures timely resolution and follow-up.
  • Provides mentoring and guidance to staff regarding work procedures, technical issues, work priorities, and special requests from customers.
  • Diagnoses calls to determine level of technical assistance required; if unable to resolve problems, transfers call in accordance with escalation procedures.
  • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
  • Train users in the proper use of hardware and software as necessary.
  • Documents technical and non-technical solutions and processes.
  • Creates, updates and deletes Active Directory objects and permissions.
  • Maintains IT equipment database.
  • Assists with projects and implementations as required.
  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Sets up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Support manufacturing equipment

 

System Support

 

  • Responsible for proactively investigating, identifying, advising, implementing and augmenting solutions and efficiency through automation, accuracy and performance.
  • Under supervision, installs new/ rebuilds existing physical and virtual servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with current best practice standards and project/ operational requirements.
  • Performs daily system monitoring, administration and operational support of the server, storage and backup landscape.
  • Designs, develops and provides reports, metrics and projections for system and solution performance.
  • Assists in deployment and troubleshooting of server and networking equipment.
  • Maintenance and maintain business software applications

 

Network Support

 

  • Basic TCP/IP Network connectivity troubleshooting
  • Network and local printer troubleshooting
  • DNS / DHCP concepts
  • Network cabling
  • Deploy network equipment

 

Other

 

  • Attends meetings as required and/or assigned.
  • Must be a self- starter, detail oriented, able to interact professionally with all levels of the organization, possess excellent communication skills and foster positive interactions with customers.
  • Serve as backup for daily operations performed by other team members.
  • Remain current with industry trends and solutions.
  • Performs other duties as required and/or assigned.
  • Will be required to travel up to _25_% of the time

 

REQUIRED QUALIFICATIONS

 

Knowledge, Skills and Abilities

 

  • Strong interpersonal/customer service skills
  • Ability to work under the pressure of and meet deadlines
  • Effectively operate within a dynamic multi-tasking environment
  • Knowledge of computer solutions including Microsoft Windows Server, Microsoft Windows, Microsoft Office, O365, Helpdesk ticketing systems and understanding networking systems
  • Knowledge of functions and use of computer and peripheral hardware
  • Knowledge of on-line monitoring and diagnostic resources
  • Excellent verbal and written communication skills
  • Good organizational skills
  • Ability to know your audience and communicate with all levels of the organization
  • Ability to read and understand technical manuals and procedural documentation Experience and proficiency in leading and managing projects
  • Demonstrated proficiency as a self-motivated professional
  • Ability to use discretion in the handling of confidential data
  • Demonstrated ability to understand and adhere to proper change control policies and practices Ability to listen, assess and respond to urgent issues.
  • Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.
  • Ability to adhere to the highest standards of quality while continually performing at the highest possible level.
  • Capable of using and troubleshooting PowerShell and shell scripting to simplify processes through automation.
  • Knowledge of Helpdesk ticketing systems.
  • Analytical and problem-solving skills.
  • Ability to work in a team-oriented, collaborative environment.
  • Ability to present ideas in a user-friendly language.
  • Ability to use discretion in the handling of confidential data.

 

Education, Certification/License & Work Experience

 

  • Associates Degree in Computer Science or related discipline preferred 3-5 years of related experience
  • Comp TIA A+ Certification, required, minimum 1-year experience
  • Comp TIA Network+ Certification, required, minimum 1-year experience
  • Microsoft MCITP: Windows 7 or Windows 10, required

 

Equivalent combinations of education and experience may be considered.

 

Our Benefits

A complete and comprehensive benefit package is offered to all full time regular employees. This includes: - 2 Medical Plans - Dental - Vision - Company Paid Life, AD&D, STD, LTD - Voluntary Supplemental Life for employee and family - 401(k) Safe Harbor and Optional participation with additional Company Match - Legal Insurance - Pet Insurance - Tuition Reimbursement and more.

 

Your contact person:

Kristi Davis  -  KRISTI.DAVIS@VIEGA.US -  

The future needs people like you to shape it.

Apply to Viega now.


Nearest Major Market: Wichita