Shape the future with us. And also your own.

As a driver of innovation, Viega is one of the most important technology leaders in the installation industry. We develop intelligent systems and integrated digital solutions. Quality is incorporated into everything we do. We believe that this is about much more than supplying pipelines. We turn spaces into living rooms: More comfortable. More intelligent. More secure. More sustainable.

Support us as:

eLearning Specialist

Job-ID 6724 - Nashua, NH 

Job Description Summary

The e-Learning Specialist works with Viegas Customer Success team to design, author, and implement engaging learning for the plumbing and mechanical piping industries. The specialist will serve as course developer, team player, and change agent for the utilization and growth of the LMS and supports the use of current and leading-edge best practices in course development and delivery via Viegas external customer facing Learning Management System (LMS). Working with Manager of Content and Engagement along other Subject Matter Experts (SMEs) to develop learning objectives, conduct needs assessments, design new courses, and update existing course content, for the LMS program. Typical learners will be contractors, engineers, vendor partners, code officials, architects, and building owners, as well as other personas in the mechanical piping industries.


Job Description Details

Essential Duties and Responsibilities:


eLearning Program Development

Manages the direction of all content, using collected LMS metrics, working jointly with Manager of Content and Engagement and SMEs. Seeks input from cross-functional teams such as Technical Support, Customer Success Consultants, Technology Hub, Corporate Development, Codes & Standards, Marketing, Sales Excellence, Sales Strategy, Inside Sales, Field Sales, and Legal regarding final content. 

Author learning objectives, conducting needs assessments, and design learning programs, working collaboratively with SMEs.

Develop strategies that yield a rich, meaningful, and dynamic end-user experience.

Provide consultation and assistance on strategy related to learning structure, deployment, registration of on-demand learning, and new course material ideas.

Consults with SMEs on course content, user interface, and how to access training in the LMS.


eLearning Design

Create educational courses using video & photo assets, technical information, knowledge & skills assessments, and other content.

Manipulate and edit digital imagery, video and incorporate graphics, and effects

Manipulate and edit sound

Creates multimedia products using a variety of software programs

Develops courses, assessments, and learning paths, including course creation from storyboard to publication.

Ability to take existing technical content and author into online learning modules with the assistance of SMEs.

Integrates emerging instructional methods and technologies into e-learning

LMS Administration

Develops and implements processes and controls for user support, guides users with administrative permissions, also enacts evaluation process for course updates.

Interface with external authoring software and LMS vendors and agencies as they relate to sustaining and improving our LMS capabilities.

Provides reporting from LMS monthly to include but not limited to registration, progress tracking, user engagement, usage, attendance, course trends, pass/fail rates, course enrollments, etc.

Extensive knowledge about SCORM and API requirements as related to LMS content.

Provide direct assistance regarding LMS utilization, problem resolution, testing, and optimization. Works directly with SMEs and management to maintain accuracy and ensure all content is current and updated.

Performs analysis and testing of the LMS, drives fast bug-resolution and feature requests on for the LMS. Helps provide leadership and knowledge toward the continual evolution of online learning solutions available to all users.

Experience in the configuration, implementation, and administration of desktop and mobile e-Learning platforms.


Education, Certification/License & Work Experience

Bachelors Degree in Education, Instructional Design, or related field (Preferred)

2 years related experience


6 years related experience with proven portfolio

Knowledge of the building or construction industry (Preferred)

Experience developing custom e-Learning solutions for diverse target audiences (Required)

Experience in developing video tutorials (Required)

Experience with multiple e-learning authoring software platforms, including Articulate Storyline (Required) Camtasia, Photoshop, Adobe Creative Suites, Adobe Captivate, Audacity, Adobe Premiere, etc. (Required)

Knowledge of Cloud-based Learning Management Systems (Required)

Microsoft Office suite (Required)


Equivalent combinations of education and experience may be considered.





Your contact person:

Sandra Brady  -  SANDY.BRADY@VIEGA.US -  

The future needs people like you to shape it.

Apply to Viega now.

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua